SRH Fernhochschule - The Mobile University

Business & Management Distance Learning UX & Service Design M.A.

  • Master of Arts (M.A.)
  • 2/3/4 Semesters
  • Distance study
  • 60/90/120 ECTS
  • from €549/Month
  • Full time
  • without NC

The distance learning Master’s degree in UX & Service Design M.A. qualifies you to become an expert in user experience. If you are passionate about customer satisfaction, and keen to develop first-class services, then this is the right choice.

  • English
  • monthly intakes
Focused 30s indian business woman  sit at desk in modern cozy home office texting on laptop
Your programme content

This is what you will learn

You want to design user experiences to satisfy customers.

If you are passionate about designing user experiences to satisfy customers, our UX & Service Design (M.A.) degree programme is for you. With services accounting for around 70% of the gross value added (GVA) generated in the European Union, designing services to meet customer needs is becoming increasingly important.

In this programme, you will learn to develop interactive processes and features, as well as professional services. This programme is suitable for anyone who has completed a Bachelor of Arts degree and is enthusiastic about managing and designing user experiences to develop first-class services.

  • Degree: Master of Arts (M.A.)
  • Credit points: 60 / 90 / 120 ECTS
  • Standard period of study: 2 / 3 / 4 semesters
  • Language: The programme is taught entirely in English
  • Start of studies: On the first day of each month
  • Tuition fees:  EUR 549 per month (Total cost: EUR 13,725) for 90 ECTS
  • Accreditation: System-accredited
  • Certification: State approval by the ZFU (national central office for distance learning), No. 1153423 for 90 ECTS

Please note that some modules in your degree program require the use of Adobe Collection, Adobe XD or a comparable software. If you do not have access to use the Adobe Collection or Adobe XD, we recommend a student subscription or the use of the public domain software gimp, Pixlr X, Photopea Online, Figma and Hotjar, etc.

You combine innovation, technology, management and the customer.

In our UX & Service Design (M.A.) degree programme, you will learn to combine innovation, technology, management, and customer experience to design the user’s overall inter- action with digital and analogue systems. You will have the opportunity to set individual focus areas through the projects you design and apply your newly acquired knowledge in a practical context.

As potential managers, you will use your expertise in both UX and service design to organise and control design processes. Service design promotes a holistic view of processes within companies and how they contribute to the overall customer experience. You will learn to research models and methods at the interface between business, marketing, design, and technology, adapting them as necessary and developing new methods if required.

Your outlook

Your future in UX & Service Design

You will become an expert in user experience and service design.

As an expert in user experience and service design, you will become skilled in designing the entire user experience with products, from material goods like furniture to services in hospitals and interfaces. Your goal will be to make services, products, and systems user- oriented and successful by researching and understanding user behaviour.

You will learn methods from both UX and service design disciplines and have the option to specialise as a UX designer or a service designer. Your expertise will be in demand in classic design and in UX design agencies or in the industry, where you will be able to develop user-oriented solutions for both product and service industries.

UX & Service Design M.A.

Your Curriculum with 90 ECTS

3 Semester 90 ECTS
1. Semester
  • General Business Administration (Engl.)

  • Service Design - Principles & Methods

  • User Experience Design - Principles & Methods

  • Design Research & Design Methods

  • Project 1 - UX Practice-based Research

2. Semester
  • Marketing (Engl.)

  • User Experience and Prototyping

  • Design Systems & Designing in complexity

  • Design Theory, Scientific Design Concepts & Design Science

  • Project 2 - Service Design Research Based Project

3. Semester
  • Change Management (Engl.)

  • Master-Thesis

Curriculum for 90 ECTS pdf (464 KB)

Which Master's degree programme suits you?

60, 90 or 120 ECTS? How long and how in-depth you complete your Master's degree with us is up to you and depends on the ECTS you have acquired from your first degree. We will show you which requirements you should bring with you for the respective Master's variant and, of course, will be happy to check your admission in individual cases. For each option, you will also find the respective curricula as well as the individual financing models.

Overview of our Master's options

Ready to get started or still undecided?

Would you like to start your UX & Service Design studies straight away or do you need a bit more time to think about it? Whatever steps you intend to take, we are here for you! Our services are designed to make it easy for you to take the right decision. Find out more about the contents, perspectives and specialisations of your distance learning programme in our brochure - and then take your time to decide. Click on the button below to get your digital brochure now.

Ready to get started?

Then register. Secure your spot in the UX & Service Design distance learning programme.
Download the registration form and fill it out at home.

Accreditation & Rankings
Accreditation & Rankings

Our quality standards

You have high aspirations. And so do we. You can rely on the outstanding quality of our programmes. We are one of the few private universities that enjoy permanent state recognition. We are system-accredited – which means that the excellent quality of our degree programmes is guaranteed, as is the recognition of your degree.

The quality seal of the German Accreditation Council acknowledges the high standards of teaching and learning at our distance learning university. Moreover, we are entitled to use our tested quality assurance processes to accredit our degree programmes internally. You can therefore be sure that the degree you take will be up-to-date, application-oriented and methodologically tested. And you can rest assured that we plan, teach and assess according to certified processes.

Meet the most popular distance learning university!

Order your free online brochure

Would you like to start your distance learning studies in UX & Service Design, but are still undecided? Your personal brochure will give you more information about the content and options of your degree programme.

Your free online brochure includes information about:

  • SRH Distance Learning University
  • English study programmes
  • Admission requirements
  • Tuition fees
  • and more
Online information event UX & Service Design M.A.

Find out about your desired Master's degree program in UX & Service Design M.A. without commitment and from the comfort of your own home on April 22, 2024 at 3:00 pm. (CET)

Admission requirements

These are your admission requirements

  • Completed university degree or equivalent degree (min. 180 ECTS)
  • Knowledge of the English language level B1
  • Design-specific basic understanding
  • At least one year of practical or professional experience
  • If necessary, motivational interview
Tuition fees

These are your tuition fees

  • Flex 1: 18 monthly instalments à 699 €, totalling 12,582 €
  • Flex 2: 25 monthly instalments à 549 €, totalling 13,725 €*

* The Flex 2 option is only bookable with residency in the EU and in Switzerland, Norway, Liechtenstein and the United Kingdom.

What you can count on with our payment model:

  • You are not required to set the duration of your distance learning programme before you start studying – in fact, you are entirely flexible. 
  • You can rest assured that we will support you for up to twice the length of the standard duration of studies – without charging you any additional fees. 
  • You will always receive the study materials in digital form.
Your application

This is how you can apply

Get started with your UX & Service Design (M.A.) distance learning programme.

  1. The fastest way to apply for the UX & Service Design (M.A.) distance learning programme is via our online application portal.
  2. Or simply download the PDF application for enrolment and send it completed to
Your contact

If you have any questions, our team is happy to help you