Business & Management Distance Learning
UX & Service Design (M.A.)

  • Master of Arts (M.A.)
  • 3 Semesters
  • Distance study
  • 90 ECTS
  • from €499/Month
  • part-time (studies)

The distance learning Master’s degree in UX & Service Design (M.A.) qualifies you to become an expert in user experience. If you are passionate about customer satisfaction, and keen to develop first-class services, then this is the right choice.

  • English
  • start anytime
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Your programme content
This is what you will learn

You want to design user experiences to satisfy customers.

Whether banks, hotels or doctors' practices – services account for around 70% of the gross value added (GVA) generated in the European Union, representing the largest economic activity. That's why designing services to satisfy customers is becoming an increasingly important commodity. You are interested in services and want to develop interactive processes and features as well as services professionally. The UX & Service Design (M.A.) degree programme is suitable for anyone who has completed a Bachelor of Arts degree, is enthusiastic about the management and design of user experience and wants to develop first-class services.

  • Degree: Master of Arts (M.A.)
  • Credit points: 60 / 90 / 120 ECTS
  • Standard period of study: 2 / 3 / 4 semesters
  • Language: The programme is taught entirely in English
  • Start of studies: On the first day of each month
  • Tuition fees:  EUR 649 per month (Total cost: EUR 11,682) for 90 ECTS
  • Accreditation: System-accredited
  • Certification: Submitted for approval to the central office for distance learning (ZFU) 

Please note that some modules in your degree program require the use of Adobe Collection, Adobe XD or a comparable software. If you do not have access to use the Adobe Collection or Adobe XD, we recommend a student subscription or the use of the public domain software gimp, Pixlr X, Photopea Online, Figma and Hotjar, etc.

You combine innovation, technology, management and the customer.

UX and service design deal with the design of the user's overall experience. This includes all experiences with a product or service. Nowadays, the product is diverse and ranges from tangible goods such as furniture to intangible goods such as the service in a restaurant to digital artefacts such as interfaces. In the UX & Service Design (M.A.) degree programme, you learn to design interaction with digital systems. You can set individual focal points through the projects you design. The practical orientation of the degree programme helps you to classify your newly acquired specialist knowledge with a view to the current requirements of service and UX design and to reflect on it in a practical context. As potential managers, you will use your know-how from both disciplines to organise and control design processes. The perspective of service design promotes your holistic view of processes within companies and how they contribute to the overall customer experience. Service Design forms the interface between business, marketing, design and technology. You will learn to research models and associated methods at this interface, to adapt them as necessary and to develop new methods if required.

Your outlook
Your future in UX & Service Design

You will become an expert in user experience and service design.

Both UX design and service design deal with the design of the entire user experience, i.e. the experience with the product. This ranges from material products such as furniture to services in hospitals and interfaces. Your mission is to make services, products and systems user-oriented and successful. To do this, you will learn to research and understand user behaviour. As an expert in design processes in the UX environment and the service environment, you will learn methods from both disciplines. You can choose whether you want to work as a UX designer or as a service designer. Your future workplace can be in classic design and UX design agencies or in industry. You are always in demand when it comes to useroriented solutions - whether in the classic product or service industry.

UX & Service Design (M.A.) Ihr Curriculum mit 90 ECTS

3 Semester 90 ECTS
1. Semester
  • General Business Administration (Engl.) 6
  • Service Design - Principles & Methods 6
  • User Experience Design - Principles & Methods 6
  • Design Research & Design Methods 6
  • Project 1 - UX Practice-based Research 6
2. Semester
  • Marketing (Engl.) 6
  • User Experience and Prototyping 6
  • Design Systems & Designing in complexity 6
  • Design Theory, Scientific Design Concepts & Design Science 6
  • Project 2 - Service Design Research Based Project 6
3. Semester
  • Change Management (Engl.) 6
  • Master-Thesis 24
Curriculum for 90 ECTS PDF 464 KB
Ready to get started or still undecided?

Would you like to start your UX & Service Design studies straight away or do you need a bit more time to think about it? Whatever steps you intend to take, we are here for you! Our services are designed to make it easy for you to take the right decision. Find out more about the contents, perspectives and specialisations of your distance learning programme in our brochure - and then take your time to decide. Click on the button below to get your digital Broschüre now.

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Ready to get started?

Then register. Secure your spot in the UX & Service Design distance learning programme.
Download the registration form and fill it out at home.

Accreditation & Rankings
Accreditation & Rankings

Our quality standards

You have high aspirations. And so do we. You can rely on the outstanding quality of our programmes. We are one of the few private universities that enjoy permanent state recognition.

We are system-accredited – which means that the excellent quality of our degree programmes is guaranteed, as is the recognition of your degree. The quality seal of the German Accreditation Council acknowledges the high standards of teaching and learning at our distance learning university. Moreover, we are entitled to use our tested quality assurance processes
to accredit our degree programmes internally. You can therefore be sure that the degree you take will be up-to-date, application-oriented and methodologically tested. And you can rest assured that we plan, teach and assess according to certified processes.

Meet the most popular distance learning university!
Order your free online brochure

Would you like to start your distance learning studies in UX & Service Design, but are still undecided? Your personal brochure will give you more information about the content and options of your degree programme.

Request your brochure
Your free online brochure includes information about:
  • SRH Distance Learning University
  • English study programmes
  • Admission requirements
  • Tuition fees
  • and more

Admission requirements
These are your admission requirements

— Completed university degree or equivalent degree (min. 180 ECTS)

— Knowledge of the English language level B1

— Design-specific basic understanding

— At least one year of practical or professional experience

— If necessary, motivational interview

Tuition fees
These are your tuition fees

— 60 ECTS credits | € 749 per month | € 8,988 total

— 90 ECTS credits | € 649 per month | € 11,682 total

— 120 ECTS credits | € 549 per month | € 13,176 total


What you can count on with our payment model:

  • You are not required to set the duration of your distance learning programme before you start studying – in fact, you are entirely flexible. 
  • You can rest assured that we will support you for up to twice the length of the standard duration of studies – without charging you any additional fees. 
  • You will always receive the study materials in digital form.

Your application
This is how you can apply

Get started with your UX & Service Design (M.A.) distance learning programme.

  1. The fastest way to apply for the UX & Service Design (M.A.) distance learning programme is via our online application portal.
  2. Or simply download the PDF application for enrolment and send it completed to
Your contact If you have any questions, our team is happy to help you