SRH Fernhochschule - The Mobile University
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Design Management (M.A.)

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Your degree programme UX & Service Design (M.A.)

The distance learning Master’s degree in UX & Service Design M.A. qualifies you to become an expert in user experience. If you are passionate about customer satisfaction, and keen to develop first-class services, then this is the right choice.

  • International scholarships available 
  • Accredited and state-recognised university
  • Germany’s quality leader in distance learning 
  • Great for upskilling, reskilling, or re-entry into the job 
  • Flexible studies alongside family, career or traveling
  • Personal support throughout the entire study period 
  • Start of studies on the first day of each month 

Title

* Mandatory information
UX & Service Design (M.A.)

Your programme content

You want to design user experiences to satisfy customers.

If you are passionate about designing user experiences to satisfy customers, our UX & Service Design (M.A.) degree programme is for you. With services accounting for around 70% of the gross value added (GVA) generated in the European Union, designing services to meet customer needs is becoming increasingly important.

In this programme, you will learn to develop interactive processes and features, as well as professional services. This programme is suitable for anyone who has completed a Bachelor of Arts degree and is enthusiastic about managing and designing user experiences to develop first-class services.

  • Degree: Master of Arts (M.A.)
  • Credit points: 60 / 90 / 120 ECTS
  • Standard period of study: 2 / 3 / 4 semesters
  • Language: The programme is taught entirely in English
  • Start of studies: On the first day of each month
  • Tuition fees
  • Accreditation: System-accredited
  • Certification: State approval by the ZFU (national central office for distance learning), No. 1153423 for 90 ECTS
Alexandra Lehleiter

Study advisor

You combine innovation, technology, management and the customer.

In our UX & Service Design (M.A.) degree programme, you will learn to combine innovation, technology, management, and customer experience to design the user’s overall inter- action with digital and analogue systems. You will have the opportunity to set individual focus areas through the projects you design and apply your newly acquired knowledge in a practical context.

As potential managers, you will use your expertise in both UX and service design to organise and control design processes. Service design promotes a holistic view of processes within companies and how they contribute to the overall customer experience. You will learn to research models and methods at the interface between business, marketing, design, and technology, adapting them as necessary and developing new methods if required.

60, 90 or 120 ECTS? How long and how in-depth you complete your Master's degree with us is up to you and depends on the ECTS you have acquired from your first degree. We will show you which requirements you should bring with you for the respective Master's variant and, of course, will be happy to check your admission in individual cases. For each option, you will also find the respective curricula as well as the individual financing models.